Privacy Policy

Last updated: 27 January 2026

 

This Privacy Policy explains how Simon & Claire Bristol collects, uses, and protects your personal information when you use our website or services.

We are committed to ensuring that your privacy is protected. Any personal information you provide will only be used in accordance with this Privacy Policy.

We may update this policy from time to time. You should review this page periodically, and always before placing an order, to ensure you are comfortable with any changes.

1. Personal Data We Collect

We may collect and process the following categories of personal data:

Personal Data

  • Title, full name

  • Date of birth (where provided)

Contact Data

  • Billing and shipping address

  • Email address

  • Telephone number

Financial Data

  • Credit or debit card details

  • Payment information via third-party providers (e.g. Mastercard, Apple Pay)

Transaction Data

  • Purchase history

  • Payment details

  • Exchanges and refunds

Account & Profile Data

  • Username and password

  • Preferences, sizes, interests

  • Feedback, reviews, survey responses

Technical Data

  • IP address

  • Browser type and version

  • Device type

  • Operating system and platform

  • Time zone settings

Usage Data

  • Website pages visited

  • Products viewed or purchased

  • Interactions with emails and marketing communications

Social Media Data

  • Interactions with our social media content

  • Information shared when logging in via social media accounts (if applicable)

We do not collect special category data, such as information relating to race, religion, political opinions, health, biometric data, or criminal records.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Processing and fulfilling orders

  • Managing customer accounts

  • Providing customer service and support

  • Handling exchanges, refunds, and complaints

  • Improving our products, services, and website

  • Sending service-related communications

  • Sending marketing communications where consent has been given

  • Conducting market research and customer feedback analysis

  • Customising website content and user experience

3. Marketing Communications

We may send promotional emails about new products, offers, or updates if you have opted in to receive marketing communications.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails

  • Contacting us directly using the details below

4. Data Retention

We retain personal data no longer than necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

5. Sharing Personal Data With Third Parties

We do not sell or rent your personal data.

Your data may be shared with third parties only when necessary, including:

  • Payment service providers

  • Shipping and logistics partners

  • IT and website service providers

  • Legal or regulatory authorities where required by law

All third parties are required to process your data securely and in accordance with applicable data protection laws.

6. Cookies

Our website uses cookies and similar technologies to:

  • Enable essential website functionality

  • Analyse website usage and performance

  • Support advertising and marketing activities

You can manage or disable cookies via your browser settings. Please note that disabling cookies may impact website functionality.

7. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion or anonymisation of your data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent for marketing communications

Requests will normally be processed within 7 days. We may request additional information to verify your identity.

We reserve the right to refuse requests that are unfounded or excessive, in accordance with applicable data protection laws.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

9. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us at:

Email: info@simonclairebristol.com

FAQS

Once your order is confirmed, you will recieve an email with your order number, simply visit our Track your order page and enter your order number or email address.

You can return items within 30 calender days of receiving them.

  • Return shipping costs are the buyer's responsibility.
  • Approved refunds will be issued to your original payment method.

For more information, please review our Return Policy.

Orders are typically processed within 3 business days after being placed.

If you experience any issues or have questions, mail at: info@simonclairebristol.com to connect with our support team. We assist you within 24 hours.

Yes, the following exceptions apply:

  • Show signs of use.
  • Are not in their original condition.
  • Are damaged or missing parts (not caused by us).
  • Are returned more than 30 days after delivery.

For complete details, refer to our Return Policy