Payment Policy

Last updated: 2 March 2026

At Simon & Claire – Bristol, we offer various payment methods. Please note: the available methods may differ depending on the country. Customers are responsible for checking which options are available to them.

Exemples of possible payment methods (UK):

  • Credit Card (Visa, Mastercard and Maestro)
  • Apple Pay
  • Google Pay

Security
All payments are processed via secure SSL connection. Your details are never stored on our servers.

Payment processing
Orders will only be processed once the payment has been successfully completed

Refund
If you are entitled to a refund (for example, after an approved return), the amount will be refunded within 14 days of receiving the returned item.

Contact
For questions regarding payments, you can contact us at info@simonclairebristol.com.

FAQS

Once your order is confirmed, you will recieve an email with your order number, simply visit our Track your order page and enter your order number or email address.

You can return items within 30 calender days of receiving them.

  • Return shipping costs are the buyer's responsibility.
  • Approved refunds will be issued to your original payment method.

For more information, please review our Return Policy.

Orders are typically processed within 3 business days after being placed.

If you experience any issues or have questions, mail at: info@simonclairebristol.com to connect with our support team. We assist you within 24 hours.

Yes, the following exceptions apply:

  • Show signs of use.
  • Are not in their original condition.
  • Are damaged or missing parts (not caused by us).
  • Are returned more than 30 days after delivery.

For complete details, refer to our Return Policy